I am not the passenger, can I still contact you?
To maintain passenger privacy and security, we are unable to discuss any booking details with individuals who are not traveling and are not named on the booking.
However, if you have the consent of the passenger, we can discuss booking-related information with you.
Passenger consent can be obtained either through email or over the phone. This procedure ensures that we uphold the privacy and confidentiality of our customers' information.
How do I cancel/amend a booking?
For cancellations, please call us to get your cancellation quote. If you wish to cancel your reservation you may be liable to any cancellation fees as levied by the airline. Some airlines allow customers to cancel within 24 hours of booking their flights. Please be aware that this may only be applicable if you book directly with the airline. Please ensure you read the airlines terms and conditions. We have no choice but to follow the airlines policies and have no influence over what the airline says.
For date amendments, you may have the option to change these through our contact number. If this option isn't available online, or you would like to amend your route or passenger names. One of our customer service team members will be in touch with a quote. Please note that your fare rules determine the types of amends that can be made. All changes will be subject to amendment fees and any fare/tax differences, as specified by the airline rules. Fees vary depending on the airline and the type of ticket/fare that you have purchased.
The airline cannot locate my booking?
Remember to use the airline locator provided on your E-ticket.
If you encounter any difficulties or have any further questions, please don't hesitate to reach out to our Customer Service team for assistance.
How do I find my airline locator?
The airline locator, which is required to view your booking on the airline's website and complete the check-in process before your flight, can be found in the top right-hand corner of your E-ticket.
This information is included in the email sent to you by our team.
I have received a Schedule Change, what do I do?
Occasionally, airlines may need to make changes to their flight schedules, and these changes can occur anytime from the moment of booking until the day of your travel.
If your flight experiences a schedule change, our Customer Resolutions Team will promptly inform you about the updated flight details and provide guidance on the available options for your convenience.
Please note that we are only able to provide information on schedule changes that we have been notified of by the airline. If we have not yet been made aware of any schedule changes, we may not be able to offer specific guidance until we receive the necessary information from the airline.